One tiny step for tourism

The VI Department of Tourism has created a Web site for workers and business to pledge to improve service to customers and visitors.

The site is usviservicepledge.com.

But it doesn't do nearly enough.

Employees taking the pledge may receive a pocket-sized customer service pledge card to remind them of their commitment, as well as a button reading "I took the customer service pledge" to distinguish them as being committed to service.

“As members of a tourism-based community, providing exceptional customer service is essential to the success of our destination and our future prosperity,” said Tourism Commissioner Beverly Nicholson-Doty.

But wait!  There should be more. To make the 'Pledge' really mean something, Tourism should open up a comments section on the new Web site.  Tourists could give the department first-person feedback about the service they get and their experiences.

For instance, No-See Um has a great point about the impression this >>>>> makes on the ferry passengers.  "So very welcoming and comfortable," she blogs at no-see-um.blogspot.com.

Have you had a good or bad experience during a visit to the Virgin Islands?  Talk about it here.